Shipping destinations:

• We currently ship to United States locations only with standard orders via the website.
• If you do have a shipment that needs to be shipped internationally, please reach out to sales@coolperx.com to discuss details and feasibility. 

You can select your preferred payment method at checkout.

• We accept secure payments for clients via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit for approved customers. 
• To apply for payment terms, we require a minimum  company spend of $100,000 annually and a good payment history. For more information on setting up payment terms, please reach out to accounting@coolperx.com or your Buying Assistant.

Note that additional exchange fee may apply if your currency is other than US dollars.

RETURN POLICY

Order Returns

Non-custom purchases, including samples may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed and have any and all tags still attached.

• A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).
• A 10% restocking fee is applied to resellable items.

Customized items cannot be returned.

Sample Returns

Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.

• A 10% restocking fee is applied to any returned samples.

Returned Packages

If your order was undeliverable, you can contact our support team (support@coolperx.com) and provide a valid address fro reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.

We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.

Exchanges

If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.

Damaged Products

We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.

All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to support@coolperx.com with a brief description of the problem and we’ll get back to you.

Yes, product decoration is included in the purchase price. Decoration type will be determined in the proofing process once we receive your art/logo and the best method(s) will be chosen at that time.

There are no setup fees at coolperx.

All of our standard orders include free shipping to one location. 

If you have a expedited, or international order, please reach out to sales@coolperx.com or your Buying Assistant to quote your shipping.

Lead times:

• Most orders take 2-3 weeks for production, decoration, and shipping.
• Overseas import items can take longer, from 4 to 14 weeks depending on the project and item.
• All products show an estimated delivery timeline in their description.
• Shipping time might vary depending on location, shipment method and other factors.
• If your in-hands date is close, or sooner than the estimated delivery timeline shown, please reach out to sales@coolperx.com or your Buying Assistant to find out if Expedited Service is an option for your order. 

The following vector formats are recommended. If you do not have one of these formats available to you, we will create vector art for you from the image you provide us.

• Adobe Illustrator: AI, PDF, EPS
• 4 color mages should be in CMYK color mode at min 300 dpi at 100% size
• Fonts need to be converted to outlines. We are not responsible for missing fonts.

Our commitment to you is to constantly find new and exciting products to meet your promotional and branded merchandise needs. We build relationships with artists, craftspeople and manufacturers around the globe. Many times, our partners are outside of the industry and provide trend setting options for our clients.

Your branding, logo and designs can be added to almost any product. You supply the art, choose the product and our team verifies the decoration method. We vet decorators and research the best decorating methods to ensure your merchandise is unique, expertly crafted, and illustrative of the care you put into your branding.

We ship via FedEx or UPS for all domestic packages. There is no additional cost to you to ship to one location.

When shipping to multiple locations or kitting items together for gifting purposes, additional costs may be incurred.

Our pricing is both tiered by quantity and inclusive of decoration and shipping (when shipped to one location).

Samples may be ordered prior to placing the order if you’d like to view any products. The retail cost of the product must be paid for up front. You are responsible for all shipping costs. If you do not wish to keep and purchase the sample, you may send it back undamaged, unworn, and unwashed with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.

Because we want you to be fully satisfied with your final product, we will review all incoming art. Up to two virtuals and/or proofs may be provided for each order. Any additional alterations to art, or edits of virtuals or proofs may be purchased for an additional fee of $75 per change.

Rush production on all orders will incur a 25% surcharge of the total invoice and applied at checkout.

Pre-production samples are also available for a $200 one-time set up fee per unique product/ design in addition to the retail cost of the product. This fee is non-refundable.

We provide you with the ability to pay online or by purchase order with Net 15 terms for approved clients. We can send invoices directly to your finance team. Costs will be all-inclusive as shown in your cart with no changes to your art.

Samples may be ordered if you’d like to view any products as available prior to placing an order.

• Sample goods must be paid for up front.

• You are responsible for all shipping costs.

• Samples may be returned for credit on future order per our Return Policy.

Pre-production samples are also available for clients who would like to see a customized sample prior to placing their order. There is a $200 one-time set up fee per unique product/ design in addition to the retail cost of the product. This fee is non-refundable.

Pre-production samples are required for all orders of $10,000 or more of a single product.

However, this cost will be waived for any order of one item over $10,000.

Please allow 1-2 weeks for any sample merchandise order to be delivered.

To simplify the process of ordering your branded merchandise, we automate your decoration methods. We decorate with screen-printing, heat transferring, die-sublimating, etching, engraving, pad printing, digital printing, and many other methods with many types of ink. Rest assured that we have used the best methods to decorate your product without requiring extensive research on your part.

After your order has been placed, we will send you up to 2 virtuals per ordered product.

Additional virtuals may be purchased for $75 each. Please provide us with:

• Your artwork as a vector (please see “Recommended File Formats”)

Upon request, we may send you a template to prepare your artwork as applicable. This template will be sent in AI, or PDF, or EPS format. 

The following vector formats are recommended. If you do not have one of these formats available to you, we will create vector art for you from the image you provide us.

• Adobe Illustrator: AI, PDF, EPS
• 4 color mages should be in CMYK color mode at min 300 dpi at 100% size
• Fonts need to be converted to outlines. We are not responsible for missing fonts.

We are not liable for color matching or ink density on screen proofs approved by our clients. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While we will try our best to match the gradient density of each color, we are not liable for the final appearance of a color. 

To assure the best match possible and adherence to your brand standards, please provide PMS colors for all imprint colors. If we are not able to match the PMS exactly on the product you selected,  we will let you know and do our best to find the closest match possible.  

You are responsible for submitting artwork and approving product for production. We are not liable for any errors that were submitted.

Make sure to compress all files applicable into a .zip file and upload with the selection of your product.

Before we go into production, you will be sent a digital proof to approve. You are allowed up to 2 edits at no charge. Additional edits may be purchased for $75 each. Once your digital proof is approved, we go into production and are not liable for errors/mistakes that were approved.

3 types of pre-production samples are available for purchase. Costs of samples vary depending on size, color, material and service. See our Return Policy for details of sample charges as your purchase may be applied to your future order.

• Blank sample- Typical way to check the dimension, structure and feel of your product.

• Digital sample- Used for checking the artwork layout and placement.
• Pre-production sample- The most expensive sample, but all the specification and options will be the same as mass production. This is required for orders larger than $10,000 for a single product and costs for these types of samples will be waived for any order over $10,000.

This website is owned and operated by coolperx, a division of COOLPERX, SPC. Throughout the site, the terms “we”, “us” and “our” refer to coolperx. coolperx offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wordpress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

• By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

• By completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

• You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

• You must not transmit any worms or viruses or any code of a destructive nature.

• A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

• We reserve the right to refuse service to anyone for any reason at any time.

• You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

• The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

• We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

• This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

• Prices for our products are subject to change without notice.

• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

• We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

• We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

• You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

• For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

• We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

• You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

• Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

• We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

• Certain content, products and services available via our Service may include materials from third-parties.

• Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

• We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints,

claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

• If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence;

(2) to pay compensation for any comments; or (3) to respond to any comments.

• We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

• You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

View our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

• Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

• We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of

Service, you are prohibited from using the site or its content:

• (a) for any unlawful purpose;

• (b) to solicit others to perform or participate in any unlawful acts;
• (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

• (h) to collect or track the personal information of others;
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose; or
• (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

• We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

• We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

• You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

• You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

• In no case shall Coolperx, Kreativo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the

service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Coolperx, our parent (Kreativo, LLC), subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

• The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

• These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

• If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

• The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

• These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

• Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 10400 NE 4th St, Ste. 500, Bellevue, WA 98004.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@coolperx.com.