Return Policy

Order Returns

 

Non-custom purchases, including samples may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed and have any and all tags still attached.

 

• A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).
• A 10% restocking fee is applied to resellable items.

 

Customized items cannot be returned.

 

Sample Returns

 

Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.

 

• A 10% restocking fee is applied to any returned samples.

 

Returned Packages

 

If your order was undeliverable, you can contact our support team (support@coolperx.com) and provide a valid address fro reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.

 

We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.

 

Exchanges

 

If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.

 

Damaged Products

 

We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.

 

All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to support@coolperx.com with a brief description of the problem and we’ll get back to you.